Please take care to ensure accuracy when entering the delivery address for your order, especially where orders are addressed to a gift recipient. We are unable to redirect parcels once we have prepared them for postage.
Orders that are returned to us because of insufficient or inaccurate addressing will incur an additional charge to be re-sent.
Additional Delivery Charges
Additional delivery charges may apply where a parcel has been returned unclaimed, refused or insufficiently addressed and is re-sent at your request.
Order Processing and Postage
Orders are filled from stock on hand in our store and packaged by our staff.
The process from receipt of an order to the package being sent generally takes less than two business days. If there are to be major delays for any unforeseen circumstances we will contact you via email or phone to confirm whether you wish to proceed with your order.
If you cancel an order we will organise a refund to you as soon as reasonably possible.
Postage within Australia
The cost for posting items both inside and outside of Australia is calculated at the checkout.
Orders are sent through Australia Post which has tracking available on all Parcel Post.
Parcels are generally received in capital cities within 2-5 working days from the time of posting.
Delivery for rural areas may be somewhat longer than this.
International orders are sent through Australia Post, using Pack and Track International, or where this service is not available, Registered Post International.
Registered Post International does not have tracking but does require a signature on delivery, thereby offering a degree of security.
Our charges reflect the actual cost of posting the order through Australia Post. We do not charge a fee for packing the order.
International delivery times can be found on the Australia Post website. Delivery times are a guide only and delays can occur – not least because of Customs officials in the receiving country.
International orders over 2kg or to a country not on our usual mailing list will need a special quote. Please contact us and we will confirm the best method and cost for the service.
Please note that we may not provide refund or replacement when sending overseas.